Orange County Customer Service

South Coast Answering Service knows that good businesses foster respect, kindness, and go the “extra mile.” As an local answering service, we not only take care of our customers, but our customers’ customers. Our corporate culture is one of service and going that “extra mile” for you.  Not only do we do our utmost and win awards for achieving customer satisfaction, we pass that level of customer satisfaction down to our customers’ customers. It is part of our mission.

When calls come in for our physicians, it is imperative that the folks calling in feel like we are taking steps to connect them with their doctors. The same goes for our attorney

Local Business People Coming Together

clients. Clients who are calling after normal business hours are usually calling because they have immediate needs–they are not generally calling to schedule appointments. These calls must be handled with extra care and delivered in the timeliest manner possible.

Moreover, the companies we manage reservations and dispatch services for receive so much more than just message taking: we have the ability to answer basic qualifying questions, and schedule appointments. The same goes for our personal trainers and seminar scheduling. Central Communications has sophisticated software in place which allows us to provide your customers with a seamless experience. We are constantly learning about the latest and greatest innovations. That’s how we provide you and your customers with the best service possible!

San Clemente Answering Services

South Coast has been talking about some local events, and supporting our community. Lately, we have been getting some inquiries, so on our blog today, we want to address some questions that we have been getting from business owners in South Orange County. There are so many other topics which might be a more fun read for our subscribers, but as an integral part of the communities where we are located, Riverside and Orange County, we felt it was important to address these questions.

First of all, South Coast Answering Service’s award winning service is available to businesses anywhere in the United States of America. Secondly, our business is continuing to evolve and change as our customers needs change. We have state of the art computer systems and software programs. Our involvement with our customers lets us quickly diagnose what works best for them, and change what isn’t working.

The core of our business has long been Physicians and Attorney’s. While how we handle calls and messaging has become more sophisticated , the basic services we provide are still the core of our business model is the same.

South Coast Answering Services does provide services for these types of companies:

• HVAC Businesses
• Plumbing Company
• School Districts
• Contractors
• Refrigeration Companies
• Cleaning & Restoration Companies
• Medical Offices
• Medical Equipment Suppliers
• Funeral Homes
• Churches
• Utility Companies
• Alarm Monitoring Companies
• South Coast also acts as a Call Center, as Order Processing, Seminar Registration and call out to seniors and other house bound people.

Give us a call, at no obligation and we can chat with you about your needs, and how we can help you..

Peal Answers

 

Why You Need Our Free 30 Day Trial.

When you are shopping for a new answering service, one of the main differences between South Coast Answering Service, and others, is our generous free 30 day trial*.  Most answering services offer just 7 to 14 days to try them out and we just don’t think that is quite enough time.

Answering services today offer a wide assortment of virtual services beyond the simple taking of messages. A modern call center like South Coast Answering will follow detailed instructions programmed into the agent’s workstation to determine the nature of your call.  We can then follow the procedure you have laid out for us to cover any number of responses your callers may provide.

For this reason, we believe it can take a few days for any answering service to work with you to establish and refine exactly what you want, and how you want it, so your callers always receive the customer service experience you want them to have.

We want you to truly enjoy the benefit of employing a top flight answering service, hitting on all cylinders before you decide.

Does our free 30 day trial* work?  Over 90% of the customers who take our free trial stay on with us as customers. We believe that says it all.

We invite you to take the free 30 day trial* at South Coast Answering Service

* Receive an industry leading 30-day test drive. Total value of this free trial will not exceed $250. Any programming time or Agent training time beyond what we deem customary may be billable to client. Ask a Central Sales Representative for details.